Desktop Support Analyst (MNC)

• 6 months contract with benefits, Mon to Fri, 9am to 6pm
• Opportunity to be involved in scale project
• 5 mins walking distance from Promenade MRT

RESPONSIBILITIES

• 1st and 2nd line troubleshooting and support for 200 local users in Singapore, and for remote offices via phone.
• Work within a team of 5 Helpdesk/Desktop Support Analysts.
• Logging calls, tickets, and assigning to relevant 3rd level teams if necessary.
• Supporting front and back office incidents and requests.
• Moving desktop hardware between desks when requested by the business.
• Monitor & follow up on calls daily to ensure timely resolution.
• Document solutions or work around interim processes, until a permanent solution can be made available.
• Act as a hub for IT communications with the user base in the Asia-Pacific region.
• Occasional overtime work or weekend work is required (working closely with IT Engineering team to support IT / Systems Maintenance).

REQUIREMENTS

• Degree / Diploma in Computer Studies with 2 - 3 years of relevant experience.
• Very strong customer service focus.
• Strong problem solving and diagnostic skills, including investigation, resolution and escalation.
• Solid knowledge in Windows 10 Operating Systems.
• Administration experience in MS Active Directory, managing users / groups / policies.
• Working knowledge of remote support tools such as Microsoft Skype for Business, Teams, MECM remote control viewer, VNC, remote desktop connection.
• Citrix support.
• Microsoft Outlook and Enterprise Vault support.
• MS Office 365 support.
• Mobile Technology on iOS devices, AirWatch.
• Voice/phone systems, such as CISCO administration.
• Video-conferencing system support such as Cisco Webex and Teams.
• Hardware troubleshooting and installations.
• Knowledge of ITIL Incident and Request Management processes.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.