Desktop Engineer

Job Scope

General Technical Troubleshooting on I.T hardware and software products Windows 11 (Desktop PC, Laptop, Printers etc).

Update Incident tickets upon completion of cases.

Ability to perform remote troubleshooting using client remote tool.

Perform Service Request upon receiving IMAC tickets (e.g., installing software for client PC, setting up new IT equipment, etc.).

Escalation of technical questions to Level 3 Support.

Work closely with various IT resolver groups to resolve customer software desktop issues.

Perform once a week Network/Critical Incident standby duty.

Troubleshooting for MacBook.

Create Admin Accounts.

Install Tier 1 Software (VPN, O365, Lotus Notes, SEP, Java, Wifi Cert, Cisco Jabber, Airwatch).

Mac OS upgrade if required (highly preferred).

Change hostname and join Domain.

Wifi Whitelist and Create Wifi profile.

Add Proxy and exception list.

Setup Outlook Mail.