Deskside Support IT Engineer / UP$4000/ Central / Immediate Hiring!

• Central area, Stable company, UP $4000
  

Responsibilities:

• Oversee a team of DSS engineers to assist in overseeing daily operations, including managing team KPI results.

• Take ownership and lead team members, including process and workflow design, service operations, and field service resource management.

• Drive internal team performance to meet contractual service level management targets, recovery, and improvement plans.

• Ensure service quality in all aspects of service delivery, including customer satisfaction and team morale.

• Manage team's RACI, roles and responsibilities, workload, and training roadmap.

• Manage internal resources' service quality and performance against targets.

• Conduct regular operational reviews with service team members to identify issues and track them to resolution.

• Provide assistance and advice to field resources, including handling escalation cases.

• Manage any assigned work-related escalations with clients and internal stakeholders when required.

• Understand customer requirements and needs. Build strong relationships with customers.

• Participate in work meetings with management and customer teams whenever required.

Requirements:

• Minimum 4 years of DSS experience.

• Ability to lead.

To apply, please click on the 'APPLY NOW' button and email your detailed CV in MS Word with the following details for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

EA Licence No. | 14C7092
EA Registration No. | R23114681
EA Personnel | Peng DanQuan