Deskside Support Engineer (Team Lead)

Our Client:

• IT Service Provider

• Monday - Friday, 9am - 6.30pm

• Raffles Place

• Basic UP $4000 + Completion Bonus

• 1 Year Contract Renewable

Responsibilities:

• Oversee a team of DSS engineers.

• Manage daily operations including team KPI results and ensure job completion is timely.

• Lead team members in process and workflow design, service operations, and field service resource management.

• Drive internal team performance to meet contractual service level management targets, recovery, and improvement plans.

• Ensure service quality in all aspects of service delivery, including customer satisfaction and team morale.

• Manage team's RACI, roles and responsibilities, workload, and training roadmap.

• Manage internal resources' service quality and performance against targets.

• Conduct regular operational reviews with service team members to identify issues and track resolutions.

• Provide assistance and advice to field resources, including handling escalation cases.

• Manage any assigned work-related escalations with clients and internal stakeholders when required.

Requirements:

• Minimum 3 years of deskside support experience.

For interested applicants, please click "APPLY NOW".

We regret to inform you that only shortlisted candidates will be notified.