Deskside Engineer (Team Lead)

About the Role:
We are looking for a reliable and experienced Deskside Engineer (Team Lead) to join our team. This position is based in a hospital environment and requires someone who is adaptable, proactive, and able to perform under pressure. You will be responsible for providing IT support and leading a small team of engineers to ensure smooth day-to-day operations.

Responsibilities:

1. Provide Level 1 and 2 support for desktops, laptops, printers, and other end-user devices.
2. Perform troubleshooting for client platform related problems.
3. Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated.
4. Provide timely status updates to relevant parties.
5. Perform service requests related to client platforms.
6. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
7. Involved in client platform implementation/upgrade projects.
8. Manage client platform implementation/upgrade projects.
9. Perform research/evaluation of client platform tools.
10. Provide systems related technical advice to customers or project team.
11. Manage client platform management systems.
12. Manage systems changes through the change request process & provide status reports to the relevant parties.
13. Perform client platform related presales tasks.
14. Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
15. Ensure service level meets requirements. Propose and implement action plans when required.
16. Establish facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

1. Good command of English to liaise with different entities.
2. Min 2 years of relevant experience in IT support or deskside engineering.
3. Candidate must possess at least NITEC/Higher NITEC and above.
4. IT savvy / Basic understanding of IT.
5. Comfortable working in a healthcare environment.
6. Comfortable taking MMR & TDAP Vaccine (Claimable).