Deputy General Manager

Responsibility to staff and direct the team to

– deputize for the general manager in managing the organization ensuring high quality business activities with maximum quality, service and profitability for the organization.

– ensuring that the team understands that the organization’s profits and achievements are reflected in all its operations and activities– including relationships and risk management.

– meet your targets and those of the team as a whole.

– ensure the smooth running of the team.

– contribute to training and development of the team.

– assist line manager in achieving maximum customer satisfaction in accordance with organization plans.

– maintain overall organization responsibility for performing all duties in compliance with related legal/statutory regulations, professional duties, responsibilities and obligations, including Best Practice Guidelines and ISO certification.

Day to day responsibilities agreed with your manager to include:

– deputize for the general manager in directing and monitoring the overall performance of the organization.

– effective liaison, support and assistance with the whole of the organization.

– maintain and improve mechanisms for organization activities, including surveying and measuring the operations, process, outcomes and profitability, and disseminate feedback to the appropriate internal entities.

– utilize appropriate systems to manage the organization’s functions, analysis and documentation.

– assist in the development of plans for the organization to include management to achieve targets.

– assist in developing plans for the organization’s progress and growth.

– support all departments.

– subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met.

– reporting (content and format as agreed) on a monthly basis or as otherwise required.

– assist in developing plans for team activities to include strategy to achieve agreed targets.

– assist in the development and preparation of the strategy and general business planning of both the organization as a whole.

– delegate authority and responsibility to team with supervision, accountability and review.

– set an example for team members of commitment, organization process and activities, work ethics and habits and personal character.

– maintain accurate records.

– responsibly use resources and control expenses to meet budgetary controls.

– adhere to all organization policies and procedures.

– interact and co-operate with all members of the organization, its suppliers and customers.

From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organization generally.

Able to read and write Chinese is a must as candidates need to write Chinese reports.