Deputy Director, Product & Account Management

[What you will be working on]

As Deputy Director, Product and Account Management in Ngee Ann Polytechnic’s (NP) Continuing Education and Training Academy (CETA), you will lead a team of officers focused on product, client and account management, as well as our marketing and communications strategy to expand and enhance relationships with both B2B and B2C clientele.

Your responsibilities will include, but are not limited to, the following:

• Formulate and execute strategic plans to build and enhance NP’s B2B and B2C clientele to support the national SkillsFuture movement and lifelong learning on:

  • the appropriate mix of products across NP and provide advisory for individual schools or departments, taking into account existing and emerging industry needs;
  • product development and pitching to strategic accounts based on a strong understanding of CET funding and initiatives;
  • client and account management to strengthen and leverage on partnerships with corporates, trade associations and communities; and
  • impactful communications and outreach approaches through various platforms including the CETA website and social media channels, across a variety of stakeholders, including NP alumni.
• Guide and develop a team of 10 – 12 staff and work across schools and departments to deliver NP’s CET strategy to deliver impactful and quality CET programmes that meet individual aspirations and industry needs.
• Work closely with the operational team in CETA to ensure implementation fidelity and customer centricity when adult learners and B2B clients send their staff for training.

[What we are looking for]

• Possess at least 10 years of working experience, with at least 2 years in a supervisory position managing and leading a team of officers.
• Leadership and managerial experience in strategic business planning and development, branding & communications.
• Proven track record in engaging various stakeholders, building win-win relationships and fostering collaborations.
• Excellent team player with strong interpersonal skills to work effectively across schools and departments and different levels of staff.
• Fluency with data and analytics and prior experience in business development will be an advantage.