Deputy Boutique Manager

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

MAIN PURPOSE

The Deputy Boutique Manager will be responsible for embracing the Chloe attitude, driving business by leading the team striving for excellence and prestige, bringing life to the Chloe customer experience by being extremely client-oriented and managing team performance by being a strong leader and attracting the best talents.

KEY RESPONSIBILITIES

Embrace the Chloe Attitude

1. Passionate for Chloé and reflect our unique Chloé attitude every day.
2. Embody the attitude and values of Chloé: free-spiritedness, femininity, modernity, grace and effortlessness.
3. Have a strong fashion awareness by maintaining good knowledge of market trends in fashion and luxury sectors.
4. Develop partnerships with main stakeholders and expand a strong network in the fashion industry.

Drive Business By Leading the Team Striving for Excellence and Prestige

1. Set clear targets & assist the team in developing qualitative and quantitative KPIs: turnover, average baskets, cross-selling, products, outreach, appointment setting, and client retention and Brand knowledge.
2. Refine and elevate existing practices to further improve client engagement, in-store experience, and sales performance.
3. Inspire the team and motivate boutique staff with a qualitative and dynamic daily morning brief to achieve and exceed commercial targets.
4. Lead by example while coaching the team on the floor: assuring coaching spots and regular feedback, being hands-on and having clear proximity to the team.
5. Analyze weekly and monthly reports.
6. Contribute to buying sessions during the Showrooms.
7. Control back office administration: internal audits, stock and cash management, inventories, staff rotations and holidays requests, etc.
8. Communicate and collaborate with all support functions (retail operations, VM, merchandising, communication) to achieve commercial success.
9. Control the team and abide by Richemont and Chloé internal processes and procedures.

Bring Life to the Chloé Customer Experience by Being Extremely Client Oriented

1. Ensure a strong Chloé moment knowledge and full commitment in the Boutique: managing the client experience consistently.
2. Offer every client an experience which enhances the Chloe spirit and reaches exceptional standards of excellence.
3. Create a strong emotional connection with all clients through sharing unique Chloe storytelling and core values.
4. Nurture a strong relationship with our VICs by offering exclusive privileges.
5. Create spectacular special events or trunk shows for VICs.
6. Provide and implement action plans based on analysis of client purchase behaviors to grow the size of the data and our business.
7. Oversee each stylist client book and Boutique CRM.
8. Validate exchanges, refunds and discounts.

Manage Team Performance by Being a Strong Leader and Attracting the Best Talents

1. Together with HR, lead all recruitment activities and induction programs.
2. Work hand in hand with HR department for all strategic issues: training plans, compensation and benefits vision, disciplinary actions, career committee and development plans.
3. Conduct one-on-one performance reviews with team members, leveraging individual KPIs, results from mystery shopping, and other performance metrics.
4. Use insights from these reviews to create tailored action plans for improvement.
5. Provide in-store and on-the-job training and coaching to enhance team skills in areas such as client discovery, product presentation, and building client relationships.
6. Support and coach store leaders to strengthen their leadership capabilities and ability to coach their teams effectively.
7. Align training initiatives with existing trainer programs to avoid duplication while focusing on practical, hands-on development.

JOB PROFILE

1. At least 5 years' of managerial experience in luxury retail and fashion industry.
2. Entrepreneurial spirit, self-motivated, energetic, customer-oriented and team player.
3. Strong leadership, interpersonal and communication skills.
4. Excellent communication skills to provide excellent customer service and manage the relevant regional clients and internal stakeholders.