Data Center IT Proximity Services

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Data Center IT Proximity Services

Apply remote type: On-site locations Singapore, time type: Full time, posted on: Posted Yesterday, job requisition id: REQ411134

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

ROLE: DC Proximity IT Services

Overall Role

To achieve excellence in whitespace management programs incorporating industry best practice, innovative techniques, and statutory and contractual compliance. Oversee the management and control of all whitespace systems and technology and coordinate remedial action with the Engineering Team in the event of business-critical failures. Ensure that all staff and vendors employed within the clients' facilities strictly adhere to client and JLL’s policies and procedures. Act as the point of escalation for critical failures to assist the technical team to make safe, identify, analyze, rectify, and report improvements. Reports to the Service Delivery Manager.

Major Responsibilities

• Provide troubleshooting, configuration, database support, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
• Serve as an escalation point from the L1 and L2 technicians when they have exhausted their expertise.
• Possess the ability to deploy dynamic solutions to new problems.
• Possess skills that determine the root cause of problems by looking into code and designs.
• Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).
• Escalate issues requiring changes to products and pass down the solutions to Tier 1 and 2 support.
• Manage 24x7 Proximity Services operations for assigned data centers, delivering standardized services including physical access, remote hands, hardware inventory management, installation and cabling, and data center operations site management.
• Lead performance and development of a team comprised of up to 4 direct reports, including recruiting, development, retention, performance reviews, recommending candidates for promotion, and managing performance improvement plans.
• Coordinate delivery and operation of IT infrastructure (hardware and cabling) to documented strategy and standards, service catalogue, industry specifications (i.e., ISO9001 and ISO27001), schedule, quality, and customer expectations.
• Play a lead role in managing the execution of the Power Maintenance Events.
• Participate in budget and financial management activities with direct responsibility for annual budgets, capital, and expense. Create, review, and manage budgets, participate in re-forecasting initiatives, and develop monthly reports to show actual spend, projected spend, and analysis of variances.
• Develop and nurture strong relationships with customers and identify opportunities to provide them with additional commercial capabilities. Maintain external vendor relationships and partner with the internal sourcing team to develop contracts and agreements.
• Train and provide oversight to improve service levels.
• Manage projects – Build Center Solution tools, space planning, power requirements, cabling requirements. Work with CSE staff, order cables and related supplies.
• Participate in data center provisioning forums and review industry standards for whitespace planning to improve time to market, quality, consistency, and accuracy across assigned data centers.
• Foster a culture of customer-focused behaviors and continuous operational improvement.
• Partner with the Critical Environment team to deliver agreed power maintenance events.
• Manage disaster recovery and business continuity plans for assigned data centers.
• Support delivery of data center optimization and closure programs.

Qualifications:

• 3-5 years Data Center Management experience.
• History of managing Data Center Technicians.
• Extensive knowledge of Microsoft server products.
• Expert knowledge of PC and Server Hardware as well as networking.
• Expert understanding of Data Center Power schemes.
• Expert verbal and written communication skills.

Location: On-site – Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!