Data Analyst, Global Partnerships - Singapore

Job description

You will be part of the Global Partnerships team, which supports the world’s leading publishers and helps drive accelerated business growth for them through our publisher business growth and platform solutions. The Global Partnerships Sales Engine (GPSE) team is a critical part of driving operational efficiency and scale in support of our publisher business growth and platform solutions. The GPSE team centralizes work away from sales teams so that front-line sales leaders can concentrate their efforts on client-specific activities and continue growing a multi-billion dollar global business.

Job responsibilities

• Publish and communicate operational metrics/KPIs with some guidance.
• Contribute to creation or maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
• Contribute to tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedures with some guidance.
• Work with partner teams (e.g., service provider teams, internal teams) to set and implement process improvements and changes with some guidance.
• Support Sales users via the menu of services covering Optimization and Troubleshooting support. Maintain high service levels through meeting or exceeding CSAT, timeliness, and efficiency goals.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a customer or client-facing role supporting Account Management, Ad Operations, or Project Management.

Preferred qualifications

• 2 years of experience building relationships with stakeholders or clients.
• 2 years of experience analyzing data and generating business insights to guide business decisions.
• 2 years of experience in managing vendor and outsourced providers.
• Ability to work with systems tools, such as SAP, homegrown systems, etc.
• Demonstrated analytical, operational efficiency, and stakeholder management ability.