Data Analyst, Global Partnerships

Info: Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a customer or client-facing role supporting Account Management, Ad Operations or Project Management.

Preferred Qualifications:

• 2 years of experience building relationships with stakeholders or clients.
• 2 years of experience analyzing data and generating business insights to guide business decisions.
• 2 years of experience in managing vendor and outsourced providers.
• Ability to work with systems tools, such as SAP, homegrown systems, etc.
• Demonstrated analytical ability, operational efficiency, and stakeholder management ability.

About the Job:

You will be part of the Global Partnerships team, which supports the world’s leading publishers and helps drive accelerated business growth through our publisher business growth and platform solutions. The Global Partnerships Sales Engine (GPSE) team is critical for driving operational efficiency and scale in support of our publisher business growth. The GPSE team centralizes work away from sales teams, allowing front-line sales leaders to concentrate on client-specific activities and continue growing a multi-billion dollar global business.

Responsibilities:

• Publish and communicate operational metrics/KPIs with guidance.
• Contribute to the creation and maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
• Track and analyze trends of operational characteristics in process or workflow performance and identify opportunities for improvement with guidance.
• Work with partner teams to set and implement process improvements and changes with guidance.
• Define and implement workflow efficiency scoring frameworks to identify gaps in execution with guidance.
• Support Sales users via the menu of services covering Optimization and Troubleshooting support, maintaining high service levels through meeting or exceeding CSAT, timeliness, and efficiency goals.

Google is proud to be an equal opportunity and affirmative action employer, committed to building a workforce representative of the users we serve. We provide equal employment opportunities regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.

English proficiency is a requirement for all roles unless stated otherwise in the job posting.