Customer Support Specialist (West / Office Hours / UP$3k)

The Opportunity:

• Our Client, a leading global industrial gases and engineering company
• Location: Jurong Island
• Basic Salary: Up to $3,000
• Working hours: Monday to Friday, 8:30 AM to 5:30 PM

Job Responsibilities:

• Process customer orders accurately, ensuring all details are captured and invoices are checked before dispatch.
• Coordinate with customers on order status, delivery timelines, and inquiries, collaborating with internal teams as needed.
• Manage service events, ensuring proper documentation and invoicing.
• Escalate complex issues to management for resolution and alignment.
• Ensure compliance with safety standards, policies, and procedures, demonstrating a strong commitment to safety.
• Foster strong relationships across departments to improve processes and promote corporate values.

Job Requirements:

• Prior experience in handling purchase orders and customer service.
• Proficiency in SAP.
• Strong ability to manage customer inquiries and coordinate across departments effectively.
• Familiarity with service event management and accurate documentation practices.
• Minimum 1-2 years of relevant experience.

Next Step:

• Prepare your updated resume.
• Simply click on 'Apply here' to drop your resume.
• Shortlisted candidates will be contacted.