Customer Support Representative Graduate Program

The Company:

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real-time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders with a real passion for providing superb customer service in a fast-paced environment. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a diverse workforce, providing a work environment that encourages our employees to be their best.

What's The Role?

Are you passionate about working in financial markets and providing technical support for the world's leading financial professionals? Join the Bloomberg Customer Support team, a key part of our User Support business.

As a Bloomberg Customer Support professional, you will focus on providing excellent customer service and managing various client workflows and Bloomberg terminal-related hardware/software issues. Responsibilities include:

• Installation and setup of Bloomberg software, licenses, and logins.
• Configuration of proprietary hardware and other technical support for our mobile and desktop applications.
• Proactive outreach to clients for licenses, hardware, and software setups.
• Collaboration with internal teams across regions to resolve complex issues.

You will connect with clients, including CEOs and executive managers, providing technical training on the Bloomberg Terminal and connecting them to internal teams as needed. Work as part of a 500-strong distributed team, supporting clients in more than 15 languages.

Who you are:

You come to work with a purpose, understand the fast-paced environment our clients work in, and take pride in being customer service driven.

What's in it for you?

We offer an 8-week training program covering Bloomberg products, services, and global financial markets. You'll have opportunities for career development and involvement in mentoring, recruiting, quality control, and idea generation.

This is an entry-level role where you'll need to have:

• A Bachelor's degree and the ability to join a 2025 training class.
• Up to 2 years of full-time work experience.
• Business proficiency in English and Bahasa Indonesia.
• Outstanding customer service skills through live media.
• Interest in financial markets or technology.
• Experience in customer support or stakeholder management.
• Willingness to learn new technologies.
• Attention to detail and ability to work quickly and accurately.
• Multi-tasking and problem-solving skills.

We'd love to see:

• Curiosity to resolve customer technology issues.
• Awareness of data management and information security.
• Aptitude to work within software-based systems.

You'll need to be able to:

• Occasionally work weekends or bank holidays.

This is a future opportunity in our 2025 graduate hiring program. Note that this is a two-stage application process.