Customer Support Officer

Overview

Element has an opportunity for a Customer Service Officer. The Customer Service Officer will work with the Sales Team and Operations Team to ensure smooth work delivery and positive customer service experience.

This role is based in Jalan Boon Lay, Singapore.

Responsibilities

1. Verify purchase order value and quotation with customers and create job entries in the system.
2. Liaise with customers on collection, report dispatch, and/or audit requirement.
3. Track work in progress and turnaround time of jobs, liaise with internal team and update customers upon request.
4. Generate sales orders/ tax invoices for signature and payment before report dispatch.
5. Monitor contract expiry dates and blanket purchase orders.

Skills / Qualifications

1. GCE "O" Level or Diploma in any discipline.
2. Minimum 1 year of relevant working experience.
3. Good communication and interpersonal skills.
4. Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form.
5. Proficiency in Microsoft Applications (Word, Excel).
6. Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities.

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.