Customer Support Engineer

Job Description

• Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
• Perform installation and upgrading activities on equipment.
• Coordinate equipment schedule to minimize system downtime.
• Conduct customer orientation and technical discussion on all aspects of equipment maintenance support for user application.
• Prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.

Minimum Qualifications

• Bachelor’s Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering.
• Good interpersonal/communication skills in understanding customer needs.
• Shows initiative and can work independently.
• Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated).

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.