CUSTOMER SUCCESS OFFICER (PETS!)

About Us

Pawkit is a fast-growing pet tech company dedicated to streamlining pet care for owners. From mobile grooming to at-home vet services, we pride ourselves on creating a seamless and stress-free experience for both pets and their humans.

We’re looking for a Customer Success Officer to join our vibrant team and be the go-to person for our pet-loving customers.

Key Responsibilities

• Customer Support: Respond to inquiries via phone, email, and chat, ensuring a smooth and positive customer journey.
• Booking Coordination: Assist pet owners in scheduling appointments for services like grooming, vet care, and pet sitting.
• Issue Resolution: Handle customer concerns and complaints professionally, ensuring timely resolutions.
• Client Engagement: Build relationships with customers, ensuring they feel valued and supported throughout their experience with Pawkit.
• Process Improvement: Provide feedback to improve our processes and enhance customer satisfaction.
• Administrative Support: Maintain records, update booking schedules, and coordinate with the operations team.

What We’re Looking For

• Customer-First Attitude: You genuinely care about creating great experiences for pet owners.
• Strong Communication Skills: You’re articulate, empathetic, and can handle difficult conversations with ease.
• Organized and Detail-Oriented: You can juggle multiple tasks without dropping the ball.
• Pet Lover: Bonus points if you’re a pet owner or just love animals—you’ll fit right in!
• Tech-Savvy: Comfortable using basic software tools and learning new systems.

Perks of Joining Pawkit

• Work with a passionate, pet-loving team in a dynamic and fast-paced environment.
• Opportunity to grow within the company as we expand.
• A chance to make a meaningful impact on pet owners' lives.
• Occasional office visits from adorable pets!

If you’re ready to be the voice and heart of Pawkit for our customers, we’d love to hear from you. Apply now and join our journey to transform pet care!