Customer Success Manager (Maritime)

Adecco is partnering with a multinational company to recruit a Customer Success Manager. This customer-focused role involves managing and optimizing client relationships, ensuring they gain maximum value from our products and services while driving satisfaction and long-term loyalty.

The Opportunity:

• Location: East
• Hybrid working model
• Working hours: Monday- Friday (9 AM - 6 PM)
• Salary: up to $8,500 (AWS + VB)

The Job:

• Act as the main contact for clients, proactively managing relationships and maintaining clear, documented communication.
• Analyze client data, generate reports, and provide insights to support decision-making while assessing needs and recommending solutions using platform features.
• Collaborate with cross-functional teams, including experts, technical, product, and software teams, to resolve client issues, develop new features, and ensure customer satisfaction and loyalty.
• Manage fleet monitoring activities, including baseline creation, benchmarking, and performance analysis. Support customers in defining relevant KPIs.

The Talent:

• At least 8 years of experience in shipping and data analytics, with excellent communication skills to present findings effectively.
• Proficient in fleet performance analysis, marine engineering, and naval architecture; offshore support vessel experience is a plus.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to weiling.chua@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.