Customer Success Manager

Job Summary

NAVTOR is a world-leading software development company dedicated to creating innovative solutions tailored for the maritime industry. With a commitment to excellence and a focus on cutting-edge technology, NAVTOR has established itself as a trusted partner serving the global maritime industry. The company boasts a strong market share, which it has achieved through its unwavering dedication to high-quality e-Navigation solutions.

We are seeking a capable Customer Success Manager to join our team in Singapore to foster strong relationships with clients, drive user adoption, and help customers achieve measurable value from our products and services. The successful candidate will be primarily responsible for ensuring the success and satisfaction of customers using NAVTOR's NavFleet and Digital Logbook solutions.

Core Accountabilities:

1. Serve as the primary point of contact for NavFleet and performance-related clients in the APAC region.
2. Build and maintain strong relationships with key stakeholders at all levels.
3. Conduct regular check-ins and performance reviews with clients to ensure satisfaction and goal alignment.
4. Guide customers through onboarding and ensure seamless implementation of NavFleet and Digital Logbooks solutions.
5. Provide training sessions to maximize user engagement and product utilization both externally and internally.
6. Collaborate with clients to understand their operational challenges and provide tailored recommendations.
7. Act as the voice of the customer, providing feedback to internal teams for product improvements.
8. Work closely with Sales, Product, and Support teams to ensure a unified approach to customer success.
9. Assist in upselling and cross-selling initiatives by identifying opportunities for additional value.

Role Requirements:

1. Bachelor’s degree in Maritime Studies, Engineering, Business Administration, or related fields is a plus.
2. Previous experience in customer success, account management, or a similar role, ideally within the maritime or technology industry is a plus.
3. Familiarity with maritime fleet management, performance optimization tools, or similar digital solutions.
4. Strong analytical skills with the ability to interpret complex data and provide actionable insights.
5. Excellent interpersonal and communication skills.
6. Strong problem-solving ability with a customer-first mindset.
7. Highly organized and proactive, with the ability to manage multiple accounts and priorities.
8. Knowledge of the APAC maritime market is a plus.
9. Willingness to travel occasionally for client meetings, training, and industry events.

If you deem yourself suited for this role, please don't hesitate to apply and send in your resume/CV. Our HR Team will reach out to you. We regret to inform that only shortlisted candidates will be notified.