Customer Success Executive

The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop proof of concepts and programs and oversee implementation projects to ensure technical, process and program blockers are removed and customers realize the value of their investment.

What You Will Do

• Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.
• Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers’ business objectives by tasking technical execution teams.
• Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
• In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
• Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals.
• Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers.
• Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
• Assess the customer’s knowledge of Red Hat’s products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.

What You Will Bring

• 5+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.
• Experience with technical project planning and execution management.
• Ability to independently deliver consultative type customer facing engagements.
• Practical knowledge of DevOps and agile concepts, application development and deployment tools.
• Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct advantage.
• Experience with Kubernetes based solutions, such as the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem is considered to be a major plus.