Customer Success Executive

Responsibilities:

• Guide new customers through a seamless onboarding process.
• Conduct training sessions to familiarize customers with the effective use of our products and services.

Account Management:

• Cultivate and maintain strong, long-lasting relationships with key customers.
• Monitor customer accounts, smoothing out any bumps in the journey.
• Collaborate with cross-functional teams to ensure customer needs are met.
• Promote high engagement and utility of licenses as indicators for renewals and expansions.

Customer Support:

• Address customer inquiries promptly.
• Work with the support team to resolve issues efficiently.
• Respond to customers quickly.

Product Knowledge and Feedback:

• Have thorough knowledge of our products to assist customers effectively.
• Share customer insights with technical teams for continuous improvement.

Renewals and Upselling:

• Monitor customer subscription renewals using Stripe and HubSpot to ensure a high renewal rate.
• Identify upselling opportunities and pursue them.

Data Analysis:

• Utilize tools such as HubSpot, Metorik, and Mixpanel to analyze customer data and trends.
• Generate reports and insights to inform decision-making and strategy.

Customer Advocacy:

• Encourage satisfied customers to share their positive experiences through case studies and testimonials.

Requirements:

• 1-3 years of relevant experience, preferably as a Customer Success Executive in SaaS.
• Familiarity with CRM tools such as HubSpot.
• Excellent communication skills and problem-solving abilities.
• Ability to navigate challenges in a fast-paced environment.
• Results-driven with a passion for customer satisfaction.
• Willingness to learn new tools and technologies.

Job ID: QV8V593R

Successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd