Customer Services Associate

Job description

Responsibilities

• Ensure excellent customer service support in crypto trading via live chat or email;
• Be familiar with the company's trading platform and be up-to-date on platform campaigns/events;
• Follow communication procedures, guidelines, and policies;
• Manage feedback & provide proper solutions within the service level time limits; ensure proper follow-up & resolution;
• Understand customers' needs and convert it into constructive feedback to management;
• Continuously seek improvement to enhance team performance and work efficiency;
• Go the extra mile to engage customers.

Requirements

• Diploma/Degree in any discipline;
• Fresh Graduates are welcome;
• Knowledge in Helpdesk management tools and reporting;
• Fluency in English in communication and writing in order to liaise with English-speaking clients; multilingual capability is a big plus;
• Fluency in Mandarin in communication and writing in order to liaise with Mandarin-speaking counterparts (is a plus);
• Great passion to develop knowledge and career in fintech/crypto trading; knowledge of blockchain, crypto, and P2P payments is a big plus;
• High level of honesty and integrity; proactive and meticulous; a sense of responsibility and teamwork spirit;
• Passionate about the customer service industry and can accept to work under different shifts including weekends and public holidays.

Working with us

• Do something meaningful; be a part of the future of finance technology and an exciting industry;
• Fast-moving, challenging, and unique business problems;
• International work environment and diverse organization;
• Great career development opportunities in a fast-growing company;
• Competitive remuneration package;
• Potential to have career growth in other business units.

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2,650.00 - $3,200.00 per month

Benefits:

• Dental insurance;
• Flexible schedule;
• Health insurance;
• Professional development.

Schedule:

• Day shift;
• Holidays;
• Night shift;
• Weekend availability.

Supplemental Pay:

• Performance bonus.

Work Location: In person