Customer Service Team Leader (East or West | Call Centre | Office Hours)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-Class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Manages team members in the day-to-day performance of work, provides leadership and coaching.
• Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards.
• Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments.
• Identifies areas of improvement and introduces new structures and improved processes as required.
• Fosters team discipline, communication and morale to strengthen teamwork within the team.
• Works with clients and executes service recovery actions resulting from service shortfall.
• Constantly updates and reinforces the team on existing products, services and operational procedures.
• Ensures that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
• Collates and reports the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Preferably with 3 years of working experience in the related field is ideal for this position.
• Experience in managing a team.
• Highly self-motivated, energetic and sales driven with a positive attitude.
• Strong communication skills.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Additional Information:

• Training provided (estimated 2 to 4 weeks)
• Working days: Monday to Friday; 830 am to 6 pm SGT
• Working Location: Chai Chee (East region of Singapore) or Jurong (West region of Singapore)
• Salary Remuneration: Attractive basic salary with monthly KPI incentives

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.