Customer Service Team Lead

Our Client:

• Engineering Industry (Government Sector)
• 5 Days Office Hour
• Braddell / Ang Mo Kio
• UP $4500 Basic + Variable Bonus

Responsibilities:

1. Ensure timely and accurate responses to all enquiries via calls, emails, and walk-ins, while promptly addressing appeals and complaints according to SOPs and policies.
2. Escalate or resolve urgent cases promptly and monitor the accuracy of enquiry records for reporting purposes.
3. Maintain customer service and related systems in perfect working condition, and review SOPs and procedures to enhance efficiency and effectiveness.
4. Oversee daily team operations, mentor team members, collate data for management reporting, and support the Head of Training Administration and Operations as and when required.

Requirements:

1. Min Diploma / Bachelor's Degree in Business or equivalent.
2. Min. 3 years of Customer Service Supervisory Experience in Education Industry.
3. Possess knowledge in PSEA, UTAP, SFC and various training grants will be an added advantage.
4. Only Singaporeans may apply.

For interested applicants, please click "QUICK APPLY".

We regret to inform that only shortlisted candidates would be notified.

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Cassandra Chai Xin Le | EA Reg No: R1879887

JTE Recruit Pte Ltd | EA Lic No: 14C7215