Customer Service Support

MAIN RESPONSIBILITIES:

• Assist in the daily warehouse operations to improve the operating standard, inventory management, customer service, quality and efficiency of the service operations.
• Assist in the customer service and inventory control to ensure prompt and good services delivered, and provide prompt rectification to remedy any service delivery deficiencies identified.
• Employ best practices in the functions of service standard setting, operations, inventory control, and customer service for the most efficient and effective approach.

Additional Responsibilities:

• Manage and oversee the CRM (Customer Relationship Management) aspect within the accounts served by the Company, including conducting internal reviews to plan for relevant program(s)/activities.
• Resolve customer-related issues and concerns quickly and efficiently.
• Keep customers well-informed and updated on the services, including new offerings.
• Establish discussions with Manager(s)-in-charge to plan strategically.
• Expand the customer base by upselling and cross-selling.
• Understand key customers’ individual needs and address these while maintaining updated information on the market and industry.
• Adopt knowledge for good operational services for continuous professional development.
• Maintain customer files with quotations and internal approval forms and other information.
• Manage shipping documentation formalities (Customs / Tradenet).
• Perform monthly billing to customers.
• Be self-motivated to enhance productivity and perform other tasks as assigned by the superior.

Job Requirements:

• Minimum 3 years in warehouse/logistics field preferred.
• Minimum diploma in Logistics or equivalent preferred.
• Experience in a Licensed Warehouse environment and requirements for Customs’ compliance would be an added advantage.
• Proficiency in computer skills, especially Microsoft Office and WMS.
• Self-driven, results-oriented with a positive outlook and clear focus on high quality.
• Organized and meticulous.

Working Hours:

Mondays to Fridays: 0800hrs to 1700hrs

Alternate Saturdays: 0800hrs to 1200hrs

Working Location: 3 Clementi Loop Singapore 129815