Customer Service Staff

• 2-3 years of relevant work experience required for this role

Role Overview: As a Spa Customer Service Officer, you'll be the first and last touchpoint for our clients, ensuring their experience is seamless and luxurious from start to finish. If you are a team player with a passion for customer service and a positive attitude, we’d love to hear from you!

Overview: We are seeking a positive, cheerful, and professional Customer Service Officer to join our team. The ideal candidate will create a welcoming and friendly atmosphere for all customers, efficiently manage daily front desk operations, and ensure a smooth client experience.

Take the step towards a rewarding career at Elements Wellness Group. Apply now to become a part of our team!

KEY RESPONSIBILITIES:

1. Manage the front desk operations to ensure a seamless experience for all clients.
2. Warmly welcome clients and manage check-ins.
3. Respond to client inquiries with an in-depth understanding of our services.
4. Process payments and manage client records.
5. Perform daily closing procedures, and ensure all payments are accounted for.
6. Collaborate with spa staff to ensure smooth operations and an exceptional client experience.
7. Other administrative duties as assigned by outlet manager.

Job Requirements:

1. Minimum 2 years experience in a customer service role, preferably in the wellness or hospitality industry.
2. Strong interpersonal and communication skills.
3. Bilingual; fluent in both English and Mandarin will be an added advantage (to liaise with both English and Mandarin speaking customers and colleagues).
4. Able to work independently and as part of a team.
5. Able to work retail hours, weekends and public holidays | 5.5 Days a week.
6. Generous staff discounts on spa treatments and products.