Customer Service Staff

Customer Service Executive (R2)

Job Description:

• Received enquiry from Sales or direct customer and forward to Planner with cargo details.
• Received rates from Planner, forward to Sales and follow cargo status.
• Create JOB in Cargoware for cargo details, shipper requirements and request Planner to proceed booking with quotation email.
• Provide booking confirmation to customer or Sales once received Planner.
• Manage HAWB process in Cargoware and activate service provider - Declarator for Export permit declaration.
• Monitor shipment status of uplift, arrival and any irregularity.
• Received inbound pre-alert from customer. Activate service provider - Declarator for Import permit and liaise with OPS for terminal clearance, breakdown or delivery (if any).
• AR process and ensure receipt payment from customers within granted period.
• Others - Source prices or solutions for businesses do not transit via SG if any enquiry from Sales through WCA network.

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience.
• Proven experience in air freight industry or logistic firm will be a plus point.
• Strong negotiation skills and experience in finding new customers.
• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Strategic ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focused on driving results and delivering value.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

Summary of Role Requirements:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role.
• Working rights required for this role.
• Expected salary: $2,500 - $3,800 per month.