Customer Service Staff

Are you passionate about providing exceptional customer service and eager to help others? We're looking for an enthusiastic Customer Service Specialist to join our team! In this role, you’ll be at the core of delivering a memorable experience for our customers.

Please note, that this position requires flexibility during retail hours, including weekends and holidays.

Position Overview:

Reporting directly to the Branch Manager and Customer Service Supervisor, you will play an essential role in Caring Skin’s growth journey as we expand. Join us and be a part of our exciting success story!

What We Offer:

1. Opportunities for career growth and development
2. Competitive salary and benefits package
3. Employee discounts on products and services
4. A supportive and inclusive work environment

Key Responsibilities:

Customer Assistance:

1. Welcome and assist customers warmly, providing accurate information on products, services, and promotions.
2. Act as a brand ambassador, embodying Caring Skin’s values and image.

Problem-Solving:

1. Address customer inquiries, concerns, and complaints in a timely and effective manner to ensure a positive customer experience.

Appointment Scheduling Support:

1. Assist in maximizing appointment bookings and scheduling for customers in an efficient, organized manner.

Product Knowledge and Enquiries:

1. Stay updated on new products, services, and promotions to provide accurate information.
2. Professionally handle walk-in customers, incoming calls, and email inquiries.
3. Work collaboratively within the branch and across departments to fulfill customer needs and enhance operational efficiency.
4. Contribute to a positive team environment that values mutual support.

Customer Feedback:

1. Promptly handle customer requests and follow up to ensure satisfaction.
2. Engage with clients on skin condition progress, treatment updates, and appointment scheduling.
3. Gather and relay customer feedback to management for continuous improvement.

Store Maintenance:

1. Keep the store clean, organized, and visually appealing, including ensuring product displays are in order.

What You Can Bring to the Team:

1. A strong focus on customer satisfaction and service excellence
2. A resourceful, solution-oriented approach to problem-solving
3. Exceptional communication and interaction skills
4. Strong organizational, planning, and multitasking abilities
5. A collaborative mindset that supports teamwork

Requirements:

1. Minimum Diploma/Degree in any discipline
2. At least 3-years of experience in customer service or retail sales, ideally in a fast-paced setting
3. Excellent verbal and written communication skills
4. Strong problem-solving skills and adaptability
5. Flexible availability, including evenings, weekends, and holidays
6. A positive attitude and passion for outstanding customer service
7. Interest in beauty and skincare is a plus!