Customer Service Specialist (Retail Hours)

Are you passionate about providing exceptional customer service and eager to help others? We're looking for an enthusiastic Customer Service Specialist to join our team! In this role, you’ll be at the core of delivering a memorable experience for our customers. Please note, that this position requires flexibility during retail hours, including weekends and holidays.

Position Overview:

Reporting directly to the Branch Manager and Customer Service Supervisor, you will play an essential role in Caring Skin’s growth journey as we expand. Join us and be a part of our exciting success story!

Key Responsibilities:

Customer Assistance:

1. Welcome and assist customers warmly, providing accurate information on products, services, and promotions.
2. Act as a brand ambassador, embodying Caring Skin’s values and image.

Problem-Solving:

1. Address customer inquiries, concerns, and complaints promptly and effectively to ensure a positive customer experience.

Appointment Scheduling Support:

1. Assist in maximizing appointment bookings and scheduling for customers efficiently and in an organized manner.

Product Knowledge and Enquiries:

1. Stay updated on new products, services, and promotions to provide accurate information.
2. Professionally handle walk-in customers, incoming calls, and email inquiries.

Team Collaboration:

1. Work collaboratively within the branch and across departments to fulfill customer needs and enhance operational efficiency.
2. Contribute to a positive team environment that values mutual support.

Customer Feedback:

1. Promptly handle customer requests and follow up to ensure satisfaction.
2. Engage with clients on skin condition progress, treatment updates, and appointment scheduling.
3. Gather and relay customer feedback to management for continuous improvement.

Store Maintenance:

1. Keep the store clean, organized, and visually appealing, including ensuring product displays are in order.

What You Can Bring to the Team:

1. A strong focus on customer satisfaction and service excellence.
2. A resourceful, solution-oriented approach to problem-solving.
3. Exceptional communication and interaction skills.
4. Strong organizational, planning, and multitasking abilities.
5. A collaborative mindset that supports teamwork.

Requirements:

1. Open to Singaporeans only.
2. Minimum Diploma/Degree in any discipline.
3. At least 3 years of experience in customer service or retail sales, ideally in a fast-paced setting.
4. Excellent verbal and written communication skills.
5. Strong problem-solving skills and adaptability.
6. Flexible availability, including evenings, weekends, and holidays.
7. A positive attitude and passion for outstanding customer service.
8. Interest in beauty and skincare is a plus!

What We Offer:

1. Competitive salary and benefits package.
2. Opportunities for career advancement within the company.
3. Employee discounts on products and services.
4. A supportive and inclusive work environment.

How to Apply:

If you are passionate about customer service and excited to join a growing team, we’d love to hear from you! Please click on apply or email to hr@caringskin.com.sg or text to 8779 0917.

Join Our Team at Caring Skin - A Certified Great Place to Work!