Customer Service Specialist (Government, Office Hour, Immediate)

Additional Information:

• This is for a government body

• Call centre environment

• Training provided (estimated 2 to 4 weeks)

• Working days: Mondays to Fridays (Office Hours)

• Working Location: Chai Chee, Bedok (East)

• Salary Remuneration: Attractive basic salary with monthly KPI incentives

Job Description:

• Provide excellent support experience to customers via all relevant communication channels (phone, email)

• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

• Build sustainable relationships and engage customers by taking the extra mile

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.

Job Requirements:

• Candidate must possess at least O/Higher Nitec/A/Diploma level in any field.

• Preferably with 2 years of working experience in contact centre, call centre or service industry environment.

• Possesses strong time management skills and is motivated to exceed expectations.

• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).

• Excellent verbal and written communication skills in English and the language of the supporting market.