Customer Service Specialist (Banking Sector Client - Call Centre)

(Shortlisted Candidates Will Be Working For The Banking Sector Client): This Is A Non-Sales Role***

- Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee - +65 8332 1192 | EA License No. 24C2333 EA Personnel No. R23114521)

Shift Timings (Choose 1 Option):

Option #1: Weekends Shift

Working Hours: 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours: 8.5 working hours between 7 am to 10 pm + 1-hour meal break in between

Rest Day and Off Day: Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night (Example of work schedule)

- Week 1: Mon 9 am-6.30 pm/Tues OFF/Wed 9 am-6.30 pm/Thurs 9 am-6.30 pm/Fri 9 am-6.30 pm/SAT OFF/Sun 9 am-6.30 pm

- Week 2: Mon 12.30 pm-10 pm/Tues 12.30 pm-10 pm/Wed OFF/Thurs 12.30 pm-10 pm/Fri 12.30 pm-10 pm/Sat 12.30 pm-10 pm/Sun OFF

- Week 3: Mon 2.30 pm-12 am/Tues 2.30 pm-12 am/Wed 2.30 pm-12 am/Thurs OFF/Fri 11 pm-8 pm/Sat OFF/Sun 2.30 pm-12 am

- Week 4: Mon 3.30 pm-1 am/Tues 3.30 pm-1 am/Wed 3.30 pm-1 am/Thurs 3.30 pm-1 am/Fri OFF/Sat 11 pm-8 am/Sun OFF

Job Description (Non-Sales Role)

Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries.

Fulfillment follow through on case handling and with customers.

Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information.

Job Requirements

• Degree/ Diploma in any discipline.

• Fresh graduates are encouraged to apply.

• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

• Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Training Programme Details

- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass an On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

- Minimum attendance required (95%) in order to pass the training programme.