Customer Service Specialist

Bank Mendes Gans (BMG), a member of the ING Group, was founded in Amsterdam, The Netherlands, in 1883. BMG is a niche bank known for liquidity and information management services, offering customized solutions for corporate clients globally. The bank excels in providing integrated liquidity and information management services with a focus on professionalism and personal service.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Singapore. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a superior customer experience on a daily basis.

Qualifications

• Customer Support and Customer Service skills
• Strong focus on Customer Satisfaction and Customer Experience
• Excellent interpersonal and communication skills
• Ability to multitask and prioritize effectively
• Prior experience in a customer service role is a plus
• Fluency in multiple languages is an advantage
• Bachelor's degree or equivalent work experience

Seniority level

Entry level

Employment type

Full-time

Industries

Banking