Customer Service Specialist

Job Responsibilities:

1. Supervise a team of warehouse associates which include Prospect and contractors, ensuring that tasks are completed in an efficient, timely, and safe manner.
2. Oversee and manage day-to-day warehouse activities, including receiving, storing, picking, packing, and shipping products.
3. Ensure proper inventory control (in excel) accuracy, and timely movement of products within the warehouse.
4. Maintain an organized and clean warehouse environment, ensuring that all safety regulations and company policies are followed.
5. Oversee the quality control of incoming and outgoing goods, ensuring accuracy in order fulfilment and product condition.
6. Provide solution, corrective and preventive actions for customer complaints.
7. Generating monthly reports on warehouse performance (KPI) and billing.

Requirements:

1. Degree/Diploma preferably in Logistics and Supply Chain Management and/or Industrial Engineering
2. Minimum 2 years of relevant experience in warehouse and logistics
3. Strong supervisory and interpersonal skills
4. Self-motivated and results-oriented
5. Good knowledge of SAP or WMS system
6. Proficient in MS Office
7. Candidates with more years of experience can be considered for the Senior Supervisor role
8. Willing to work at Singapore, West area