Customer Service Specialist

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SILICON BOX PTE. LTD.

Customer Service Specialist

20 TAMPINES INDUSTRIAL AVENUE 3 529580

Permanent, Full Time

Executive

3 years exp

Customer Service

$5,000 to $6,000 Monthly

Typically Replies in 30 Days

MCF-2025-0286580

Posted 26 Feb 2025 Closing on 28 Mar 2025

The Customer Service Specialist is accountable for excellent customer service experience. The CSS will have frequent interactions with internal stakeholders such as the Account Management team and the Operational teams within the organization. He or she will interact directly with clients with guidance and in accordance with the company’s procedures.

Key Responsibilities

• Build strong relationships with customers.
• Monthly commitment of 6- or 12-month rolling forecast back to customer.
• Work with internal teams and customers on the customer order planning and execution by:
• Providing visibility for incoming wafers.
• Providing instruction to execute orders and coordinate the priorities of orders.
• Providing WIP status, ship-out plan, and finished good information to customers.
• Arranging customer wafers to fulfill Forecast / AOP / Customer Shipment requirement.
• Maintain pricing and sales order creation for billing and shipment.
• Brief internal team on changes in flow / process / customer requirements after understanding customers' specs.
• Coordinate any customer returned materials and work with the relevant department on material disposition.
• Attend to customer inquiries and complaints.
• Work with IT to develop reports as per customer’s requirement and maintain the quality of these reports.
• Host Customer Visits and Quarterly Business Review meetings.
• Perform any other tasks relevant to support Customer’s requirements.
• Perform any other duties assigned by Supervisor or Manager from time to time.

Requirements

• Degree in Engineering, Business Administration, Marketing Management or similar discipline.
• Work experience in OSAT or Semiconductor Industry is a plus.
• Able to bridge between and coordinate with customer and internal engineering, logistics, sales & planning teams.
• Possess strong analysis, problem solving, communication and interpersonal skills.
• Ability to work under pressure in a very dynamic environment.

SILICON BOX PTE. LTD. is a new startup venture, at the forefront of semiconductors integration, emerging from the new horizon of Chiplets integration trends in the semiconductor industry, driven by the needs of 'dis-integration', benefits of faster time-to-market and lower cost of new device design.

We provide services of semiconductor design of Chiplets at the leading edge of semiconductor device integration scheme with the next generation of advanced packaging manufacturing technologies.