Customer Service / Sales Support Officer (Supply Chain Ind)

• 5 days work week
• AWS
• Work life balance

About this company:

This company is a global provider of digital and physical supply chain solutions, helping businesses optimize logistics, eCommerce, and fulfillment.

Job Responsibilities:

• Responding to inquiries and requests from clients regarding various aspects of their orders, such as order information, status updates, quotations, shipping details, delivery schedules, and inventory availability.
• Providing accurate and timely information to clients, addressing any concerns or issues they may have, and offering solutions to ensure their needs are met effectively.
• Working closely with internal cross-functional teams, including but not limited to logistics, warehouse, sales, and finance departments, to coordinate and fulfill clients' operational requirements.
• Acting as a liaison between clients and internal teams, facilitating communication and ensuring alignment to meet clients' expectations and deadlines.
• Monitoring key performance indicators (KPIs) related to client satisfaction, order accuracy, and on-time delivery, and taking corrective actions as necessary to maintain performance standards.

Job Requirements:

• At least a Diploma in Business or a Supply Chain related course.
• 2 years of working experience in a similar role.

How to Apply:
Interested candidates, please submit your updated resume by using the Quick Apply button.

*We regret to inform that only shortlisted candidates will be informed.*