Customer Service & Sales Support Administrator

The role of Sales and Customer Support Administrative is an integral part of the team.

You will be the first point of contact for visitors to our business and the ‘owner’ of the receipt and release of goods process within our business. You will work both independently and within the Singapore team, to diligently plan, organize and carry out activities that will assist the company to meet targets, improve the flow of inbound and outbound logistics and meet our high expectations for quality customer service.

This is a somewhat autonomous role, where you need to be comfortable with making front-line decisions and putting forward recommendations to improve process efficiencies to ensure the highest quality of service resulting in goods being delivered and outstanding service to our customers.

Key responsibilities:

1. Sales Support
   1. Assist the sales team with administrative tasks.
   2. Maintain and update customer databases.
   3. Coordinate with logistics to ensure timely delivery of orders.
2. Customer Support
   1. Act as the first point of contact for customer inquiries via phone, email, or chat.
   2. Troubleshoot and resolve customer issues related to products, services, or orders and escalate issues to the appropriate department.
   3. Track and follow up on unresolved issues to ensure timely resolution and ensure customer satisfaction.
   4. Maintain a positive and professional attitude when interacting with customers.
3. Administrative Tasks
   1. Manage correspondence, including emails, phone calls, and mail.
   2. Assist with internal or external meetings and events.
   3. Organize and maintain sales and customer-related files and documents.
   4. Manage and maintain office supplies.
4. Communication and Coordination
   1. Liaise between the sales team, customers, and other departments.
   2. Communicate with suppliers, vendors, or distributors to support the Singapore office.
5. Data and Inventory Management
   1. Update and maintain accurate customer and sales records in systems.
   2. Prepare weekly/monthly sales reports and track performance metrics to support the sales team.
   3. Analyze data to identify trends and areas for improvement.
   4. Monitor inventory levels and coordinate with respective teams to ensure stock availability.
   5. Track orders from placement to delivery and ensure timely fulfillment.

About you

1. At least 1-3 years of experience in sales/customer service/administration, or a similar role.
2. Diploma/ITE in business administration or similar preferred.
3. Excellent verbal and written communication for interacting with customers and internal teams.
4. Proficiency in CRM software (Monday.com), Microsoft Office (Excel, Word, PowerPoint), and other relevant tools.
5. Able to work in a fast-paced environment with minimal supervision and cope with company expansion plans.
6. Ability to manage multiple tasks and prioritize effectively.
7. Patience, empathy, and problem-solving abilities to handle customer inquiries and complaints.
8. Accuracy in data entry, order processing, and documentation.
9. Attitude is everything - you must be a team player with the ability to work cohesively with others.
10. Be a strong communicator who leads by example, upholds our core values, and exhibits expected behaviors.