Customer Service & Sales Executive

Wonderlit is seeking a dynamic and outstanding customer-oriented individual to join its team.

Roles & Responsibilities

• Promote Wonderlit programmes and recruit new students through emails, calls, follow-ups of online enquiries such as website and social media, in-person studio visits, campaigns, open houses and information sessions.
• Develop good rapport and long-term relationships with parents of prospective students by providing excellent customer experience in all interactions, committing to the required professional service level.
• Provide accurate and prompt information on Wonderlit programmes and curriculum to parents of existing and prospective students.
• Support parents of existing and prospective students on trial and make up lessons, fee payments etc.
• Channel all customer feedback to management and follow-up on complaints and issues, if any.
• Establish and develop new contacts and sales leads to meet or exceed the studio’s monthly enrolment targets, working closely with Marketing on recruitment campaigns and activities.
• Understand competition and trends in the education industry to develop sales strategies and initiatives.
• Maintain student CRM or database through regular updates into designated parent app.
• Maintain the appearance and housekeeping of the front-of-house area (reception) and the studio in general.
• Take attendance and perform necessary health checks of students at the studio.
• Take ownership of any assigned ad-hoc duties, tasks and projects.
• Be an ambassador for Wonderlit at all times in interacting with parents and other external stakeholders.

Required Qualifications & Experience

• A Diploma in Sales and Marketing or related field.
• At least 2 years of proven track record in sales with strong consultative selling and business development flair and/or customer service, preferably in the education field.
• Must be able to work weekends (5-day work week).
• Excellent command of English, both spoken and written.
• Organized, attention to details, able to multi-task, collaborative, with effective interpersonal and communication skills.
• Energetic, driven, self-motivated and love to be around children.
• Proficient in Microsoft Office, familiarity with other software (e.g. Photoshop, Illustrator) a plus.