Customer Service Representative (MNC, Kaki Bukit, up to $4000)

Customer Service Representative (MNC, Kaki Bukit, up to $4000)

Job Description:

• Location: Kaki Bukit (US MNC)
• 5 days work week
• Remuneration: basic up to $4000 + AWS + VB

Responsibilities:

• To handle customer care operations and provide support to the Sales team and to ensure and exceed customer satisfaction in the most efficient and cost-effective way for the Singapore Direct and support SEA /ANZ region.
• Provide excellent customer service by attending to customer orders, requests, and complaints to ensure customer satisfaction and delight.
• Respond to customers in a professional, prompt, and efficient manner by proactively providing updates and follow-ups through constant communications.
• Resolve customer issues independently and in an efficient manner.
• Ensure accurately and efficiently processing of customer orders in Oracle Cloud System including Order Acknowledgment to customers within 24 hours.
• Process purchase orders to suppliers and liaise with forwarders including consolidation shipment till goods receipt.
• Work with supply chain partners and third-party providers to ensure smooth end-to-end delivery.
• Collaborate with the team and internal partners to manage local inventories and deliveries including stock-take.
• Perform other duties as required.

Requirements:

• A level and above
• Min 3 years of relevant working experience
• Prior experience in Inventory Management, Supply Chain and Logistics
• Good interpersonal skills
• Independent, proactive, positive thinker and fast learner
• Strong client-facing and communication skills

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.