Customer Service Representative (Korean Speaking)

Responsibilities

• Daily WIP update / Weekly schedule update / Weekly shipped quantity
• Address customer inquiries and requests related to orders, providing timely and accurate responses.
• Manage payment queries, negotiate payment plans, ensure timely payments, and enhance the payment collection process.
• Receive / Register new PO / Update schedule to ATSM and Daily call
• Send shipping info to customers and update Shipment summary
• RMA# / Recall Letters / Customs clearance
• Adhoc requests (Pull in / Swap / Divert / Push out / Cancellation / Monitor escalated orders)

Qualifications

• Diploma in any field.
• Able to handle multiple entities with collaboration with team members.
• Strong communication and interpersonal skills are required for dealing with a cross-functional team.
• Knowledge in Oracle & QuickBooks would be advantageous.
• Need to speak 2 languages when we work (Korean, English) and Chinese (optional)

Other Information

• Annual Leave: Start from 10 days
• AWS provided
• Lunch Fee (SGD 80 / M)
• No. Interview Round: 2 rounds of interview (Face-to-Face)
• Work Location: 380 Jalan Besar #16- ARC 380 Singapore 209000
• Working Day & Hours: Monday to Friday, 0830hrs to 1730hrs
• We regret to inform you that only shortlisted candidates will be notified.