Customer Service Representative I

ABOUT US

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology for a smarter, future-ready industry.

Job Responsibilities
Customer Service

1. Resolving customer inquiries in an appropriate and timely manner through calls, email, and online chat.
2. Analyze client's complaints and questions, reflect abnormal incidents, and offer useful suggestions.
3. Provide excellent customer service that keeps the customer coming back.
4. Respond to customer inquiries in a clear and concise manner while also keeping up with the speed that is expected from a chat and email platform.
5. Be familiar with the websites of our company and be capable of understanding the operation process and promotion activities.
6. Represent and protect the brand ensuring each customer connection is professional and accurate.
7. Work as part of the sales/marketing team to drive positive sales and customer approval/satisfaction rate.

Others

1. Act as a front/back liner to support the bone of the business.
2. Contribute to team effort by accomplishing related results as needed.
3. Perform other duties as assigned.

Job Requirements

1. At least 1 year of cross-border e-commerce customer service experience.
2. Strong communication skills and excellent customer service.
3. Strong personal and organizational skills.
4. Excellent technological skills.
5. High attention to detail.
6. Positive outlook towards employees.