Customer Service Representative (Aerospace, MRO)

Adecco is partnering with a MNC Construction Equipment Manufacturing they are seeking a Customer Service Representative (Order Processing) to join their business!

The Opportunity:

Adecco is partnering with a German-Swiss MNC Equipment Manufacturer, and we are looking for an experienced Customer Service Representative (Aerospace | MRO) to join their business! Reporting to the Customer Service Manager, with experience in the Aerospace Industry working for MRO purposes to handle customers' order fulfilment needs and feedback.

• Permanent, Full-time opportunity
• Location: West region, near Clementi
• Working hours: Monday - Friday, 8am to 5pm / 9am to 6pm
• Salary Package: up to $3,500 basic + AWS + VB

The Job:

• Manage customer orders for parts and repair units, ensuring efficient processing and delivery.
• Oversee the Turn Around Time (TAT) for repairs, monitor and follow up on sales and purchase orders, and handle customer complaints with effective solutions.
• Administer retrofit and warranty processes, generate reports, and perform administrative tasks.
• Serve as the liaison between departments such as Workshop, Logistics, and QA regarding customer orders.
• Provide on-call support for urgent issues (e.g., Aircraft On Ground, AOG) if required, and work to reduce un-invoiced activities.
• Perform additional tasks as assigned.

The Talent:

• Min Nitec / Diploma Holder.
• Prior working experience in the Aviation Industry in an MRO related position.

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to hazel.wong@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

Hazel Wong
Direct Line: 6697 7962
EA License No: 91C2918
Personnel Registration Number: R24121511