Customer Service Rep (Order fulfillment)

Location: Kallang

Working Hours: 5 days a week; Monday to Friday, 8:30 AM - 5:30 PM

Salary: Basic + AWS + Variable Bonus

Responsibilities:

1. Perform accurate entries of all sales orders into the SAP system and maintain up-to-date customers’ order status.
2. Respond to all customers’ enquiries and requests for information.
3. Provide support to the sales team on customers’ requests and issues, offering appropriate solutions to enhance overall customer satisfaction.
4. Work closely with cross-functional teams such as Manufacturing, Product Managers, Finance, Logistics, Quality, Field Service, and Sales to develop successful business relationships with customers.
5. Ensure proper documentation and order processes are in compliance with corporate policies.
6. Perform other duties as assigned.

Requirements:

1. Possess a Diploma/Certificate in Business Administration with at least 2-3 years of relevant working experience in a semiconductors sales and marketing environment.
2. Strong communication skills and service-oriented mindset.
3. Preferably with SAP experience.
4. Mature, independent, accountable, and possess ownership.
5. Able to work as a team.
6. Focus on accuracy and strategy, with critical thinking abilities.
7. Willingness to learn and practice continuous improvement to strive for excellence.
8. Ability to be an independent problem solver.

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed MS Word format to joyce@peopleprofilers.com stating:

1. Current Drawn
2. Expecting Salary
3. Date Available
4. Reason for Leaving each job

We regret that only shortlisted candidates will be notified.

Contact:

Joyce Koh Ai Leng
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
Tel: 6950 9737
www.peopleprofilers.com
EA License Number: 02C4944
EA Personnel Reg No: R1110618
Job ID: L69365YW