Customer Service Officers (12 hours shift, Ang Mo Kio, Many Vacancies)

Outbound Call Associate

Responsibilities:

1. Proactively contact and engage customers to gather critical information through survey activities.
2. Meet and achieve the individual and company’s key performance indicators.
3. Acquire a strong knowledge of the products and services, culture, and processes.
4. Provide quality customer service and prompt follow-up to customers over the phone and/or email.
5. Listen to customers’ needs, probe to redirect to the intent of the question, and offer alternative solutions.
6. Resolve customer queries efficiently and escalate issues promptly.
7. Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance.
8. Other duties as assigned by Team Lead and/or Branch Head.

Requirements:

1. Diploma / NITEC / GCE ‘O' Level or equivalent.
2. Minimum C5 for English O level.
3. Preferably with 1 to 2 years of working experience in a call center environment and/or service-related industry.

Special Knowledge or Skills:

1. Pleasant disposition with good communication skills.
2. Fluency in a second language.
3. Computer literate and good typing skills.

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

Contact:

John Goh Meng Chye

EA License No: 06C4642

EA Reg No: R1102621

We regret that only shortlisted candidates will be notified.