CUSTOMER SERVICE OFFICER - WEST (TUAS) *URGENT* *ABLE TO START IMMEDIATELY*

Daily Operations and Reporting:

• To execute daily operations in accordance with the processes and procedures established.
• To perform all reporting in a timely and appropriate manner.
• Monthly billing report updating.

Customer and Shipment Coordination:

• To liaise and follow up with customers on the delivery status.
• To perform proper follow-up procedures on all expedited shipments.
• To check shipment status.

Collaboration and Information Flow:

• To work collaboratively with the warehouse and transport team to ensure seamless information flow and accuracy in the shipments.

Other Duties:

• To report any service-related issues, escalations, or failures to the supervisor.
• Any other duties as assigned.

Job Requirements:

• Proven experience in a logistics, shipping, or operations role is preferred.
• Experience with shipment documentation is an advantage.
• Familiarity with transport and warehouse operations, as well as coordination with cross-functional teams, is beneficial.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential.
• Strong verbal and written communication skills to liaise with customers, suppliers, and team members.
• Ability to follow up on issues, escalate problems, and provide clear status updates.
• Strong organizational skills with the ability to handle multiple tasks, prioritize, and meet deadlines.
• Attention to detail to ensure accuracy in shipment status updates, documentation, and reporting.
• Ability to adapt to changing priorities and fast-paced work environments.

How to Proceed:

Interested applicants, please apply directly through the job portal or forward the latest copy of your resume to recruitment@richlandlogistics.com. Alternatively, you may directly send your CV to +65 8518 5663.

Please note that only shortlisted candidates will be notified.