Customer Service Officer (Showroom)

Job Responsibilities:

• Meet and greet all walk-in customers as soon as they arrive.
• Answer, screen and forward incoming phone calls.
• Interact professionally with all customers to ensure customer care and satisfaction and to offer assistance where necessary.
• Record daily showroom lead traffic and assign to Sales Consultant accordingly.
• Accountable for showroom cleanliness, demonstration and Company vehicles.
• Perform clerical receptionist duties such as cashiers, filing, photocopying, compiling reports and planning rosters.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Daily preparation for showroom for business (music, TV, upkeep accuracy of price list, specification sheet) and replenish point of sales and marketing materials.
• Coordinate with internal and external customers for operation matters.
• Active selling of parts, accessories, merchandising and lifestyle products to customers who visit the showroom.
• Introduce and explain information such as features, advantages, benefits and technical information of lifestyle merchandise and accessories to customers, especially during the sales process.
• Provide quotations and coordinate sales of lifestyle and accessories to customers.
• Preparation of all-inclusive price offers in consultation with the sales and aftersales department.
• Furnishing and updating of sales literature and price tags.
• Responsibility for proper billing and parts issuing.

Requirements:

• Minimum O Level and above with at least 3 years of experience in customer service field
• Team Player
• Proficient in MS Office
• Working Hours: 5 days work week (Monday to Saturday, 1 weekday off, Sunday closed)
• Working Location: Ubi
• Working Hours: 9am to 6.30pm. Eligible for OT

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.