Customer Service Officer (Part Time/ Clementi)

Job Title

Customer Service Officer (Part Time/ Clementi)

Job Description Summary

This role is responsible for providing top quality customer service, acting as a one-stop service across our entire product/service range.

Job Description

About the Role:

• Provide first line helpdesk support for day-to-day user service requests, business systems and incident alerts using the service desk software, ensuring prompt resolution and excellent customer service.
• Document procedures and policies related to end-user technology systems and tools.
• Work with end-users to identify their technology needs and provide guidance on best practices.
• Troubleshoot first level technical issues and provide solutions to end-users.
• Collaborate with IT Teams to resolve complex technical issues.

About the Work Week:

• Work minimally 16 hours per week (Flexible).
• Weekdays - 5:30pm to 10:30pm.
• Weekend - 8:30am to 5:30pm.
• No work on Public Holidays.

About You:

• At least two years of IT Helpdesk experience would be a plus.
• Knowledge in Canvas would be an advantage.
• Candidate must not be studying at SUSS and must not be related to anyone studying at SUSS.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from:

• Completion bonus every 6 months - twice a year!
• Bonus for referring friends.
• Career development and a promote from within culture.
• An organisation committed to Diversity and Inclusion.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond just talking about it - we live it. If you want to live it too, join us.