Customer Service Officer (Outbound Call) @ 1 year renewable contract | $3,300

Job Requirements:

1. Assist respondents to complete selected surveys online or via manual collection.
2. Ensure submissions via manual collection of the completed survey data are keyed into the system.
3. Conduct field visits for selected respondents that are not contactable via phone.
4. Perform daily updates of call outcomes using Excel files assigned to them.
5. Work closely with team-mates on assigned respondents to attain surveys completion.
6. Handle objections from selected respondents in terms of survey participation professionally and politely.
7. Update daily report accurately to account for productivity and surveys attainment.
8. Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
9. Diligently input case notes into system for each respondent to allow future reference and follow up action plans, i.e., call outcome, refusal to participate in survey, etc.
10. Comply with Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
11. Attain key performance indicators (KPI) established.
12. Perform any other ad-hoc duties as assigned.

Interested candidates please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.