Customer Service Officer [Logistics/ Relocation industry/ 5 days/ Jurong] (JQ)

5 days, 8.30am- 5pm

Address: 31 Jurong Port Road, Jurong Logistics Hub 619115

Salary: $2500 - $3000

Company Background:

HQ in Europe, the company is a pioneer and a global leader in the international moving industry.

Purpose of Job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up.
• Provide HR support.

Job Scope:

• Answer phone enquiries / web enquiries.
• Take down client’s removal details.
• Set up survey appointments for the sales department.
• Take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal.
• Ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete.
• Promptly follow up on requests from direct clients / branch / agents.
• Prepare physical file, put in all necessary documents then pass to the traffic department.
• Tally details on the system and physical document.
• Update our internal excel sheets accordingly.
• Ad-hoc tasks.

Requirements:

• At least 1-2 years relevant experience in the logistics / relocation industry.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279