Customer Service Officer (IFS)

Job Description:

1. Perform administrative duties, such as data entry into the maintenance management system, handling emails, faxes, etc.
2. Receive cases from FMMs and create case notifications in ILMS.
3. Submit daily findings for different sites and retrieve notification report summary on both daily and weekly basis.
4. Check and amend FSOR errors for HTX/NCS uploads.
5. Assist FMMs from different sites in installing and updating required ILMS apps from Software Centre.
6. Follow up with ITLOs from different sites on SOE or ILMS account creation from FMMs (when needed).
7. Coordinate with HTX/NCS to resolve system issues pertaining to the existing ILMS solution.
8. Perform any other ad-hoc assignments assigned by the management.

Job Requirements:

1. Minimum GCE “O” Level or any ITE qualification with at least two years of relevant working experience in any customer service industry and with data experience in SAP or Excel.

We regret that only shortlisted candidates will be notified.

Thank you for applying.