Customer Service Officer (East, Marine equipment / Logistics)

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

Roles & Responsibilities:

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

Salary: $3,000 to $3,500

If you are keen to apply for the position, kindly email your detailed resume in MS Word to careers@recruit-expert.com
Please note that only shortlisted candidates will be notified.

Ref: 1513110

EA Licence: 19C9701
Registration: R24120303