Customer Service Officer, Air Freight

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

To represent the Company as the first point of contact with Customers and provide timely response and service.

WHAT ARE YOU GOING TO DO?

1. To receive incoming calls from customers, facilitate, coordinate or give direct responses, as required.
2. Receive shipment booking from customers.
3. Coordinate with operations to arrange for shipment pick up.
4. Communicate customers’ requirements to operations for any special handling such as COO certificates/ fumigations/ special license application/ additional packaging for shipments, if applicable.
5. Disseminate agreed/ required due dates of shipments upon booking from customer to operations/ sales.
6. To send customized shipment pre-alerts as specifically required by customers as agreed by operations and sales during set up (Generic shipment pre-alerts are still required to be sent by operations).
7. Follow up for orders from customers with from SOP to POD. Pro-active notification to customers as and when there is an updating and changes to the status.
8. Manage and update all customized systems for the customers or customers systems.
9. Monitor and ensure Navigator updates are completed and entered timely by operations team.
10. Manage and follow up with destination for destination milestones and the timely update into Navigator.
11. Generate customer specific reports in their requested format.
12. Monitor incoming shipments and investigate with origins on any current/ potential delays.
13. Pro-actively update customers and business owners of shipment issues/ discrepancies/ delays.
14. Organize independent/ 3rd party surveys for damaged/ pilfered shipments on behalf of customer/ their appointed agents if any as requested, and our operations team.
15. Check warehouse inventory report and ensure shpt movement are scheduled as plan.
16. Follow up with operations to ensure shipments get out for delivery timely.
17. Check Navigator to ensure that all the mandatory milestones are updated within the set timeframe.
18. Respond to ad-hoc rate requests direct from customers by coordinating with sales on the rates to propose. This will include following up with the sales team to ensure that a sales representative is appointed to take over the customer.
19. Take customers feedbacks/ complaints, documenting the same in the record and escalating to the Supervisor for advice and resolution.

WHAT ARE WE LOOKING FOR?

1. Minimum ‘O’ level or Diploma in Business / Transport & Logistics
2. Minimum 1 year related experience in freight and supply chain industry
3. Proficient in Microsoft Office applications
4. Good interpersonal skills

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.